As VP of Technical Support at DreamHost, Andrea’s main focus is leading a team of WordPress experts to assist customers 24/7 through various channels including email, telephone support, chat, and social media. She has actively participated in creating and scaling a distributed team – including the recent addition of a professional services group – to handle a growing workload from an increasingly connected and technical customer base. She has overseen DreamHost’s technical support presence at many WordCamps and other WordPress events, where she and her team are familiar faces worldwide. Under her direction, DreamHost has received a string of accolades for its forward thinking-approach to providing cross-channel support.