NC State’s central IT office employs almost 300 people, whose areas of expertise range from high-performance computing to video production to installing fiber optic cable. By tradition and budgetary necessity, every single one of them has content creation and editing privileges on our unit website, oit.ncsu.edu. After years of a content free-for-all, the result wasn’t pretty: 2,500 pages total, with lots of out-of-date information, duplication, broken navigation, and accessibility issues everywhere.
In this session, we discuss how we stepped back from the brink, took control of our content, and—with a few homegrown WordPress plugins and help from the higher ed community—taught our 300-person content team how to build and maintain a good website.